Privacy Policy

1. About This Policy

Appetitnaya Petrushka ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws. This Privacy Policy explains:

• What personal information we collect and why
• How we collect, use, and disclose your personal information
• How we store and protect your personal information
• Your rights regarding your personal information
• How to contact us about privacy matters

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry, business size
• Account Information: Username, password, preferences, subscription details
• Communication Records: Records of our communications with you, including emails, phone calls, and support tickets
• Technical Information: IP address, browser type, device information, website usage patterns
• Financial Information: Billing address, payment method details (processed securely through third-party payment processors)

2.2 How We Collect Information

We collect personal information through:

• Direct Collection: When you fill out forms, create accounts, subscribe to newsletters, or contact us
• Website Interactions: Through cookies, analytics tools, and tracking technologies
• Third Parties: From our business partners, service providers, or publicly available sources
• Automatic Collection: Technical information collected automatically when you use our website or services

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information for the following primary purposes:

• Service Delivery: To provide our project management consultancy and information services
• Account Management: To create and manage your account, process subscriptions, and handle billing
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Newsletter and Marketing: To send newsletters, industry insights, and promotional materials (with your consent)
• Website Improvement: To analyze website usage, improve functionality, and enhance user experience
• Legal Compliance: To comply with Australian laws and regulations

3.2 Secondary Purposes

We may also use your information for secondary purposes such as:

• Market research and analysis
• Product development and innovation
• Business planning and strategy
• Fraud prevention and security

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services (e.g., hosting providers, payment processors, email service providers)
• Business Partners: With our business partners when necessary to provide requested services or information
• Legal Requirements: When required by Australian law, court order, or government authority
• Business Transactions: In connection with mergers, acquisitions, or sale of business assets
• Consent: When you have given explicit consent for specific disclosures

4.2 Overseas Disclosure

We may disclose your personal information to overseas recipients, including:

• Cloud service providers located in the United States and Europe
• Software vendors and technology partners based overseas
• International business partners for specific services

Before disclosing information overseas, we ensure that appropriate safeguards are in place to protect your personal information in accordance with Australian privacy laws.

5. Data Storage and Security

5.1 Storage Locations

Your personal information is stored:

• Primarily in Australian data centers
• In secure cloud infrastructure with appropriate data residency controls
• In backup systems located in Australia and approved international locations

5.2 Security Measures

We implement comprehensive security measures to protect your personal information:

• Technical Safeguards: Encryption, secure servers, firewalls, and access controls
• Physical Safeguards: Secure facilities, restricted access, and surveillance systems
• Administrative Safeguards: Staff training, privacy policies, and regular security audits
• Regular Updates: Continuous monitoring and updating of security measures

5.3 Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Meet our legitimate business purposes

Typically, we retain personal information for 7 years after the end of our business relationship, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

6.1 Types of Cookies

Our website uses the following types of cookies:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: To remember your settings and preferences

6.2 Cookie Management

You can manage cookies through:

• Our cookie consent banner when you first visit our website
• Your browser settings to block or delete cookies
• Third-party opt-out tools for advertising cookies
• Contacting us directly for assistance

7. Your Rights and Choices

7.1 Access and Correction

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or outdated information
• Deletion: Request deletion of your personal information in certain circumstances
• Portability: Request a copy of your personal information in a portable format

7.2 Marketing Communications

You can control marketing communications by:

• Using the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting us directly with your preferences
• Opting out of specific types of communications

7.3 Complaints Process

If you have concerns about how we handle your personal information:

1. Contact Us: Reach out to our Privacy Officer using the contact details below
2. Investigation: We will investigate your complaint within 30 days
3. Resolution: We will provide a written response outlining our findings and any actions taken
4. External Review: If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Third-Party Services

8.1 Service Providers

We work with the following types of third-party service providers:

• Web Hosting: For website hosting and content delivery
• Email Services: For newsletter and communication delivery
• Analytics: For website performance and user behavior analysis
• Payment Processing: For secure payment processing and billing
• Customer Support: For customer service and support ticket management

8.2 Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• Updates to privacy laws and regulations
• New features or services we offer
• Feedback from customers and stakeholders

We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last updated" date at the top of this policy

11. Contact Information

For privacy-related inquiries, complaints, or requests, please contact our Privacy Officer:

12. Regulatory Information

This Privacy Policy is governed by:

• Privacy Act 1988 (Cth) and the Australian Privacy Principles
• Spam Act 2003 (Cth) for electronic communications
• Telecommunications Act 1997 (Cth) for telecommunications data
• Other applicable Australian privacy and data protection laws

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992